Now that 2021 has come to an end, 2022 is formally here, bringing with it many fresh chances and difficulties. Despite its challenges, the last year has flown by, and for us at Nezasa, it was fantastic. We were able to participate in a variety of live and virtual events. Including ITB, Travel Tech Show, and WTM London. And we are pleased to announce that we were named the “Best Large Technology Supplier” by Revolution in 2021.
We are confident that in 2022 the Travel BPO Sector will prosper. Because of the increased vaccination rollout, practical testing facilities, and the introduction of technology like travel credentials last year. Bookings are increasing. And according to Skift, demand for travel will only continue to rise, even though a full recovery would take some time.
Over the past two years, the Travel BPO industry has undergone a significant transformation that has paved the stage for a number of trends that emerged in 2021 and which we anticipate will be significant in 2022 and beyond. Here are our industry forecasts for this year, covering everything from workstations and eco-friendly transportation to AI and robotics.
Safety
Though the tourism sector’s future appears promising, there are still many of safety worries related to the pandemic. The fear of contracting Covid-19 while travelling is the top concern for travelers, followed by the possibility of self-isolation or quarantine and last-minute cancellations due to changes in restrictions, according to a recent survey by Amadeus. Similar to 2021, this year’s journey will place a high priority on safety for BPO Company. However, if last year’s trends tended to be more focused on domestic travel, such as self-drives, we think that this year’s improved safety measures will enable us to take more trips abroad once more.
Sustainability
The recovery and future of the business will depend on sustainable travel, as we described in Sustainability in Tourism. Since the implications of climate change have become even more obvious over the past year, many customers now choose eco-friendly Travel BPO Sector. The desire for ethical travel is increasing, claims G Adventures. Active ecotourism and cultural engagement are emerging trends that enable tourists to travel the world in a more sustainable manner while supporting local communities, exploring off-the-beaten-path locations, and becoming immersed in local cultures. We predict that these trends will continue to grow in popularity in 2022.
Workforce Shortages
Even though the Travel BPO Sector is growing, firms are currently impacted by a global labor shortage. According to Travel Pulse, despite the fact that the pandemic cost millions of jobs in the tourism industry, the labor supply hasn’t increased to keep up with the increasing demand for travel in tourist destinations like the USA, UK, France, Italy, Portugal, and Spain.
The upward trend in travel bookings indicates that it will last through 2022. 60% of job searchers, according to PhocusWire, aren’t interested in working in the hotel industry. Finding the proper talent and providing better working conditions. Such as higher pay and flexible hours, to employees is the current problem facing the tourism industry?
